Refund Policy

Last updated: March 19, 2026

1. Nature of the Product

WhoIsRight sells digital credits (points) that are used to pay for AI-powered analysis. Points are delivered instantly upon payment confirmation as access to AI computing resources through provisioned API keys.

Points are a digital product delivered immediately. Once points are credited to your account and the corresponding API key is provisioned, the service is considered fully delivered.

2. Right of Withdrawal Waiver

By completing a purchase, you expressly consent to the immediate delivery of digital content (points) and acknowledge that you lose the right to withdraw from the purchase once points are delivered to your account. This is in accordance with applicable consumer protection laws, including the EU Consumer Rights Directive and Ukrainian Law No. 3321-IX on digital content.

3. General Refund Policy

Due to the instant digital nature of the product, all sales are final. We generally do not offer refunds for purchased points because:

Points are delivered immediately upon payment
The underlying API key is provisioned with real credit on a third-party service (OpenRouter)
Consumed points cannot be recovered as the AI computing resources have already been used

4. When a Refund MAY Be Issued

We may issue a refund at our sole discretion in the following exceptional cases:

Technical failure on our side — payment was processed but points were not credited due to a system error, AND the issue cannot be resolved by re-provisioning the key
Duplicate charge — you were charged twice for the same purchase

In these cases, contact us within 7 days of the transaction with your order reference number and Google account email.

5. When a Refund Will NOT Be Issued

You have already used some or all of the points
Points were credited successfully to your account
An analysis did not complete due to third-party outages, network issues, or software errors (points are consumed incrementally — partial use is not refundable)
You are dissatisfied with the AI analysis results (AI outputs vary and are not guaranteed)
You no longer wish to use the service
Your own OpenRouter key (BYOK) stopped working
Third-party AI models are temporarily unavailable
More than 7 days have passed since the transaction

6. Points Expiration

Unused points expire 12 months after the date of purchase. Expired points are forfeited and are not eligible for a refund. See Terms and Conditions Section 7 for details.

7. Lost Access to Points

If you lose access to your points (e.g., cannot sign in to your Google account), we can verify ownership and resend access details to the email address associated with your Google account. Contact us with your order reference number.

8. Chargebacks

If you initiate a chargeback through your bank instead of contacting us first, the associated API key will be automatically deactivated. We encourage you to contact us directly to resolve any issues before disputing the charge with your bank.

9. How to Request a Refund

If you believe you qualify for a refund under Section 3, email us at:

evgeny.borzenkov@gmail.com

Please include:

Your order reference number (starts with "th-")
The email address of your Google account
Description of the issue

We will respond within 3 business days.

10. Cancellation

There is no subscription to cancel. Points are one-time purchases. Unused points remain in your account indefinitely and do not expire.

11. Contact

FOP Yevhen Borzenkov
Tax ID (IPN): 3068505057
Address: Galini Mazepoi 12, apt. 36, Dnipro, Ukraine
Phone: +380668823963
Email: evgeny.borzenkov@gmail.com